Everything You Need to Know

Start Here: New Client Orientation

Everything You Need to Know Before Booking With Pups’n’Pets

Whether you’re looking for expert training, structured walks, or compassionate in-home care, we’re honored to be considered for your pet’s needs. This page is here to help you feel informed, supported, and ready to begin.

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How to Get Started

Step 1: Contact Us

Start with a quick email, call, or message through our [Pet Portal]. We’ll respond promptly to schedule a free 15-minute consultation or answer any initial questions.

Step 2: Schedule a Meet & Greet or Assessment

We require an initial meet-up for all new training, walking, or in-home care clients. This helps us learn about your pet, your goals, and the best way we can support you both.

• Training Clients: Includes a full behavioral intake (30–60 min)
• Dog Walking Clients: Includes route planning, temperament review, and key exchange if needed
• Pet Sitting Clients: Includes home visit, care routine discussion, and introductions

Step 3: Complete Your Pet Profile

Once you’re booked, we’ll invite you to complete your pet’s profile via our secure online Pet Portal. This keeps records organized and helps us deliver personalized care.

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What You’ll Need to Provide

• Vaccination records (Rabies required for all services)
• Emergency contact info
• Veterinarian details
• Medication instructions (if applicable)
• Key or entry access plan (for walking/sitting clients)
• Feeding and routine preferences
• Notes on behavior, quirks, and sensitivities

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What Makes Our Services Unique

• Professionally certified, force-free dog training
• Personalized care plans for every pet
• Physical and mental enrichment during walks
• Experience with shy, reactive, senior, or special-needs pets
• Clear communication and reliable service every step of the way

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FAQs

Q: What areas do you serve?

We proudly serve Rhode Island and Southeastern Massachusetts. Contact us to check if your town is in our service zone.

Q: Are you insured?

Yes — we are fully insured for your peace of mind.

Q: How do I pay?

We accept Cash, CashApp, Venmo, or check. Payment is due before or at the time of service unless otherwise arranged.

Q: Can you handle dogs with behavior issues or special needs?

Yes — we specialize in fear, anxiety, reactivity, and more. We’ll create a care plan that meets your dog where they are.

🐾 Ready to Begin?

Let’s work together to give your pet the care, training, and understanding they deserve.

👉 [Book Your Free Consultation]

👉 [Login to the Pet Portal]

👉 [Contact Us With Questions]